Bespoke Craftsmanship Pledge: Every invitation card, sticker, and stationery sheet produced at Majaako Crafts is custom printed specifically to your event names, dates, and language requirements. Below are answers covering every stage of your order from initial quote to doorstep delivery.
1. How do customized orders work from start to finish?
Our custom printing workflow operates on an 8-step structured milestone model designed to give you complete creative control, visual verification, and timely fulfillment:
- Requirement & Free Quotation: You choose a product or share your specifications (dimensions, paper GSM, finish, quantity, and event date) via WhatsApp or our Enquiry form. We provide a transparent written quotation valid for 15 days.
- 50% Advance Confirmation: You pay 50% of the invoice value via UPI, card, or net banking via our secure Zoho Invoice link. This mobilizes our studio designers and reserves paper stock.
- Digital Proof Preparation: Our studio drafts digital proofs with your names, event details, fonts, and bilingual text (Tamil and English).
- Client Review & Written Approval: You review every detail (spelling, phone numbers, auspicious timings) and give written approval ("Approved to print").
- Production Lock & Precision Printing: Once approved, the job enters physical plate-making, printing, die-cutting, foiling, and assembly.
- Quality Check & Remaining 50% Balance: When production is complete, we share high-definition photos/videos of your finished order. You pay the final 50% balance.
- Courier Dispatch: Carefully packed in moisture-resistant cartons and handed over to ST Courier or India Post.
- Doorstep Delivery: Delivered safely to your address with live waybill tracking details.
2. Why is there a 50% advance before design begins?
All items at Majaako Crafts are 100% custom made-to-order. Unlike ready-made retail goods, bespoke wedding invitations and personalized stationery have zero resale value if an order is abandoned. The 50% advance deposit secures our dedicated designer's time, allocates imported paper stocks, and locks production scheduling exclusively for your event.
3. Can I make changes after approving the digital proof?
Customer approval acts as an irreversible production lock. The moment you confirm your proof in writing, our automated prepress workflow outputs Computer-to-Plate (CTP) metal plates and paper sheets are cut to size on our hydraulic guillotines.
If you discover an error after approval, please alert us on WhatsApp immediately (+91 70106 96260). If printing has not physically commenced, we will do everything possible to pause the job. However, if plates have been imaged or paper stock printed, changes will incur material replacement and reprint setup charges.
4. When is the remaining 50% balance payable?
The remaining 50% balance is payable once physical production is finished and our quality inspection is complete, strictly prior to courier handover. We send high-resolution photos and video previews of your finished products along with the final GST invoice. Once the balance is cleared via UPI or Zoho Invoice, the consignment is immediately dispatched with the day's courier batch.
5. Which courier partners do you use, and what are delivery timelines?
We partner with trusted logistics services to ensure prompt, secure deliveries:
- ST Courier: Our primary logistics partner across Tamil Nadu, Puducherry, and major South Indian commercial centers. Transit time is typically 1 to 2 business days.
- India Post (Speed Post / Registered Post): Utilized for remote pin codes, village destinations across India, and addresses not serviced by private express networks. Typical transit is 3 to 7 business days.
Immediately upon dispatch, you will receive your courier consignment note number (waybill) and live tracking link on WhatsApp and email.
6. What should I do if my parcel arrives damaged?
We pack all orders using multi-layer moisture barriers, bubble wraps, and heavy-duty corrugated cartons. In the rare event of transit damage by the courier:
- Inspect the outer package before signing. If crushed or soaked, take photos immediately.
- Record a continuous, unedited unboxing video showing the shipping label, packaging integrity, and damaged contents.
- Contact our studio on WhatsApp (+91 70106 96260) or email (majaakocrafts@gmail.com) within 24 hours of delivery.
Once verified, we will prioritize a rapid reprint or issue an appropriate adjustment without delay.
7. What is your cancellation and refund policy?
Cancellations are governed by the work stage completed at the time of your written request:
- Stage A (Before Design Commences): 100% refund of advance payment (minus third-party payment gateway transaction fees, if applicable).
- Stage B (Design Proof Prepared, Before Approval): Advance refunded minus a nominal design setup fee (₹300 to ₹500 depending on design complexity).
- Stage C (Proof Approved / Production Locked): The 50% advance deposit is strictly non-refundable, as paper stocks have been cut and printing plates output.
- Stage D (Production Complete): 100% of the invoice value is payable; completed orders cannot be cancelled or refused.
8. What happens if there is a spelling, grammatical, or date error on the printed product that I approved?
Under Section 5 of our Customer Terms, the customer bears sole legal responsibility for thoroughly proofreading all names, telephone numbers, wedding dates, muhurtham timings, and Tamil/English grammar on the digital proof prior to giving written approval.
Because we print strictly to your approved proof, free reprints cannot be provided for approved errors. However, because we deeply value our couples and families, we offer an empathetic discounted re-run fee (charging only for raw paper and press consumables, waiving all design and setup charges).
9. How do I request deletion of my personal information and custom files?
We respect your data privacy. Under Section 9, you may request that your personal contact information, event details, and custom artwork files be permanently deleted from our design workstations. Simply send an email to majaakocrafts@gmail.com with the subject line "Data Deletion Request - [Your Name / Order Number]". Verified requests are executed within 7 business days. Note that statutory tax invoices are retained for mandatory accounting compliance under Indian GST law.
10. Will photos of my wedding cards or custom prints be published online?
We are proud of our craftsmanship and occasionally photograph finished stationery for our design portfolio on Instagram and our website. We NEVER publish private telephone numbers, private residential addresses, or financial details. If you prefer that your event stationery remain entirely confidential, simply mention it to us during proof approval or send us a WhatsApp note, and we will honor your privacy completely.
11. How do I reach customer support?
Our studio team in R.S. Mangalam, Ramanathapuram District, Tamil Nadu is available Monday through Saturday, 9:30 AM to 7:30 PM IST:
- WhatsApp Customer Desk: +91 70106 96260 (Fastest response)
- Email Support: majaakocrafts@gmail.com
- Physical Studio: R.S. Mangalam, Ramanathapuram District, Tamil Nadu – 623525, India.
Need a Custom Quote or Special Requirement?
If your event has special timeline constraints, customized sizes, or metallic foil stamping specifications not covered above, reach out directly to our master printer via WhatsApp. We will prepare an exact quotation and production timeline for you within hours.